Shipping policy

Shipping and Delivery In order to ensure prompt delivery of your order, the AiRiders Online Store uses the best express delivery services available, depending on the destination region and the product type. Delivery times may be delayed in the event of public holidays, adverse weather conditions, strikes, fortuitous events or, in general, force majeure events (as defined in the General Terms and Conditions of Sale). Carriers do not deliver on Italian public holidays (1 January, 6 January, Easter holidays, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December) nor on Saturdays and/or Sundays. No shipments to Ukraine are currently being made. We are working to restore service. Countries and Costs Select the shipping country at the top right from those available. The correct amount of shipping costs will be displayed in your shopping cart before payment. Free shipping for all orders in Europe over €50. Order Processing Times Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday. Orders placed after 5pm on Friday will be prepared on the following Monday. Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order. We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated. Delivery times Orders shipped to Italy are delivered within 3-4 working days. Orders shipped to the rest of the European Union take approximately 5-6 working days. Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays). Taxes and Customs Duties Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery. Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties. Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs. Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse. If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged. You can request an estimate of customs costs on the UPS or DHL website. ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.